Disclaimer: In accordance with our Terms and Conditions, certain products, services, or promotions may be restricted or unavailable in specific jurisdictions.
General questions
What is PrimeXBT?
PrimeXBT is an all-in-one platform for trading. We offer several products and services combined in a single account:
Margin Trading: Trade over 100 assets, including cryptocurrencies, forex, stock indices, and commodities, with competitive leverage options.
Copy Trading: Follow and replicate the strategies of top-performing traders to benefit from their expertise.
Contests: Participate in free trading competitions in a risk-free demo environment, competing for real prizes.
Currency Exchange: Effortlessly swap BTC, ETH, USDT, USDC, and more between your PrimeXBT wallets without leaving the platform.
What markets can I trade?
On PrimeXBT you can trade on the Cryptocurrency, Forex, Indices and Commodities markets. A detailed list of all available assets can be found here.
Are there any fees when trading?
Yes, PrimeXBT applies two primary types of trading fees:
Trade Fees: Charged on each executed transaction.
Financing: Applied to positions held longer than a certain duration.
For comprehensive details on our fee structure, visit the fees section of your account here.
Can I practice trading before using real money?
Yes, you can. PrimeXBT offers a free Demo Account to all new users, allowing you to practice and refine your trading strategies risk-free on the CFD and Crypto Futures platforms.
Where do you get your prices for currencies?
Our price feeds are obtained from reputable liquidity providers, ensuring competitive pricing to support seamless trading execution.
Do you have apps for iOS, Android and PC?
Yes, PrimeXBT offers a dedicated mobile app for iOS and Android devices. You can also access the platform via web browsers on desktop and mobile without needing downloads. Additional info you can find here.
Do you have a Referral program?
Yes, our referral program lets you earn commissions by inviting others to trade on PrimeXBT. Share your unique referral link and earn up to 50% of the trading fees generated by your referrals. Learn more on our Referral Program page here.
Do I need to provide documents to start trading?
Verification process and document submission timelines may vary depending on the registration region. We recommend checking the verification section here to get comprehensive information.
Verification lifts deposit and withdrawal limits, enabling additional options like bank card payments. Make sure to review our Terms & Conditions and the list of restricted jurisdictions.
Depositing funds
What deposit options do you provide?
You can deposit funds via crypto or money transfers. Supported methods include:
Crypto Deposits: Available in BTC, ETH, USDT, USDC, COV, and a wide range of other tokens across Bitcoin, ERC-20, TRC-20, and BEP-20 networks.
Money Deposits: Add funds via e-wallets (e.g., Volet), credit or debit cards, or local payment methods.
Please note that deposit methods may vary depending on the registration region.
What is the minimum amount I can deposit?
Cryptocurrencies: The minimum amount depends on your desired trade size and margin requirements.
For Money deposits the minimum amount will depend on the method you use:
Volet | Bank Cards | Local methods |
10 USD | 30 USD | 15 USD |
How long does a deposit take?
Crypto Deposits:
BTC: Around 40 minutes (3 confirmations).
ETH and ERC-20 Tokens: About 4 minutes (10 confirmations).
BEP-20 Tokens: Approximately 1 minute (10 confirmations).
TRC-20 Tokens: Typically 1 minute (20 confirmations).
Note: Processing times may vary due to blockchain activity.
Money Deposits:
Volet: Instant.
Bank Cards and Local Methods: Processing times depend on your service provider.
Withdrawing funds
What withdrawal options do you provide?
Withdraw funds using the same methods available for deposits, including cryptocurrencies, e-wallets, and local payment options.
Please note that withdrawal methods may vary depending on the registration region.
What is the minimum amount I can withdraw?
Cryptocurrencies: There is no minimum withdrawal amount, but it must cover the transaction fee.
For Money withdrawals the minimum amount will depend on the method you use:
Volet | Bank Cards | Local methods |
15 USD | 30 USD | 15 USD |
What are the withdrawal fees?
Withdrawal fees vary depending on the method:
Cryptocurrencies: PrimeXBT offers its users a vast selection of cryptocurrencies. Please check the platform for an up-to-date list of all available cryptocurrencies and their withdrawal fees.
Money Withdrawals:
Method | Fee |
Volet | 5 USD |
Bank Cards | 5% of the withdrawal amount |
Local Payment Methods | 5 USD |
Are there any limits on withdrawals?
Cryptocurrencies: Daily withdrawal limit of $20,000 (or equivalent). Verified accounts can lift this restriction.
Money Withdrawals: Refunds must be processed before withdrawing funds from bank cards. In order to make withdrawals via any fiat method, your account needs to be verified.
How fast is my withdrawal processed?
At PrimeXBT we process withdrawals instantly. In rare cases it may take up to 24 hours to process your withdrawal on a business day.
How can I check the status of my withdrawal?
You can check the status of your Crypto or Money withdrawal, or cancel it from the Withdraw section of your account.
Account and security
How can I secure my PrimeXBT account?
To secure your PrimeXBT account, we highly recommend enabling 2FA (2-factor authentication) and login notifications. You can do this from the Settings page of your account.
I lost or reset my 2FA device / phone. What can I do to restore access?
When enabling 2FA on your account, you will receive a 16-digit backup code. To restore access to your account, add a new time-code generator in your 2FA app and enter the 16-digit backup code.
I forgot my password. How can I reset it?
You can reset your account password using the Password recovery feature.
Where can I check my login history?
'Last logins' section on the Settings page of your account show the latest logins made to your account.
How to disable email notifications?
If you'd like to disable email notifications, you can also do that from the Settings page of your account.
How can I delete my PrimeXBT account?
To delete your PrimeXBT account please read this instruction.
How to open PrimeXBT Support live chat?
Click on the '?' icon in the top right corner of your account, and select 'Support Chat'.
Trading
Which margin system is available, Cross or Isolated margin?
PrimeXBT offers cross and isolated margin systems:
CFD Trading Platform: Cross margin for trading crypto, forex, indices, and commodities.
Crypto Futures Platform: Both cross and isolated margin for perpetual contracts.
What are the fees?
There are 2 types of trading fees: Trade fee and Overnight financing.
CFD Trading Platform:
Cryptocurrencies: 0.05% per trade.
Forex, Indices, Commodities: No trading fees.
Crypto Futures Platform:
Maker Fee: 0.01%
Taker Fee: Based on the user’s current monthly trading volume in USD. They can be 0.02 % / 0.035% / 0.045%.
Visit the fees section of your account for complete details here.
Does Unrealized P/L include fees I pay for the trades?
No, Unrealized P/L reflects position profitability before accounting for trade fees.
What are the trading limits?
Access the "Reports" section in your account for detailed logs of your trades, fees, overnight financing, and balance updates.
Can’t find the answer you’re looking for?
Don’t worry. If you need more details about your inquiry, please visit our Help Center. Or you can always reach us via live chat on our support page, or email us at [email protected].