PrimeXBT provides fast and secure cash withdrawal options, making it easy to access your funds when you need them. Whether you’re withdrawing to your bank account, bank card, e-wallet, or other supported methods, the process is designed to be smooth and efficient.
Withdrawing cash step by step
Follow these steps to complete a cash withdrawal:
Transfer funds to your Wallet
Before submitting a withdrawal request, ensure your funds are moved to your Wallet account.Confirm your currency
USD will be automatically pre-selected as the withdrawal currency.Select your country
Choose your country from the dropdown menu to view all available payment methods for your region.Choose a payment method
Depending on your location, you can select between:Volet: A secure e-wallet option.
Binance Pay: A cryptocurrency payment solution.
Alternative payment methods: These may include bank transfers, local payment gateways, or other region-specific solutions.
Add or select payment details
It’s only possible to withdraw to the method you have previously used for a deposit. If you haven’t deposited with it, you will see a note stating "To enable this withdrawal method, first make a deposit using this method." and a Deposit button. Click on the Deposit button to proceed - after the deposit is made, you will be able to use this method for subsequent withdrawals.
If you have already used this method for deposits, the payment details will be saved automatically, and you can select them from the list.
Enter the withdrawal amount
Specify the amount you wish to withdraw. The system will display any applicable fees or conversion rates before you proceed.Submit your withdrawal request
Click ‘Submit to Withdraw’ to finalize your request.Confirm with your PIN code
A PIN code will be sent to your registered email address. Enter this code to confirm and complete your withdrawal request.Track your withdrawal status
You can monitor the status of your withdrawal under the ‘Last Withdrawals’ section of the platform.
Important notes
Linking deposits and withdrawals: To withdraw funds using Volet, Binance Pay or alternative payment methods, you must have previously made a deposit using the same payment method.
Accuracy of details: Double-check your payment details to ensure they are correct, as errors may delay the process.
When will I get my withdrawal?
PrimeXBT processes cash withdrawals once daily, between 12:00 and 14:00 UTC:
Requests submitted before 12:00 UTC will be processed the same day.
Requests made after 12:00 UTC will be processed the following business day.
Processing times may vary depending on the payment method and your location, but we strive to complete all transactions promptly.
For customers from South Africa, cash withdrawals are processed instantly. If additional checks are required, processing may take up to 24 hours.
Additional withdrawal options
PrimeXBT also offers the ability to withdraw cryptocurrencies. This provides flexibility for users who prefer digital assets alongside traditional payment methods.
Please note that customers from South Africa can only use alternative withdrawal methods. We apologize for any inconvenience this may cause and encourage you to explore other available withdrawal methods for South African clients.