Withdrawals

Withdrawal terms and conditions

For security reasons, PrimeXBT maintains limited cryptocurrency balances in its on-line hot wallet and processes all pending withdrawals once a day, between 12:00 and 14:00 UTC. A withdrawal requested before 12:00 UTC will be processed on the same day. Any withdrawal requested after 12:00 UTC will be processed the next day.

Cash/Fiat withdrawals from the platform are processed within the same timeframe as Crypto withdrawals.

Please note that PrimeXBT reserves the right to manually review a withdrawal request before it's approved if it triggers a suspicious activity alert. This may delay a withdrawal until the review is completed and the withdrawal is approved.

Each account on the platform has a 24H withdrawal limit of $20000 or its equivalent in other currencies in total for all of your submitted withdrawals. The withdrawal limit can can be removed by verifying your account. The current 24H withdrawal limit of your account can be viewed on the 'Settings' section of your account.

Crypto withdrawals

To withdraw funds from your PrimeXBT account, go to the Main page of your Account. Click 'Withdraw' for the cryptocurrency that you want to withdraw:

A withdrawal menu will appear:

1️⃣ Select the Wallet for the currency you wish to withdraw

2️⃣ Select the network and your withdrawal address (or add a new address)

3️⃣ Enter the amount of cryptocurrency you want to withdraw

4️⃣ Click 'Submit to Withdraw'

5️⃣ Open your email inbox and confirm the withdrawal.

Additionally you can click the blue 'Verify button to verify your account and lift the daily withdrawal limit.

BTC withdrawals are available only within the standard BTC blockchain network; Within the ERC-20 (Ethereum) and BEP-20 (BNB Smart Chain (BSC)) networks ETH, USDT, USDC and COV withdrawals are available; Within the TRC-20 (TRON) network only USDT and USDC withdrawals are available;

Make sure to check our FAQ section about 'Withdrawing funds' for the list of withdrawal fees.

If you are unable to find the confirmation email, make sure to check all email folders such as Spam/Promotions/Notifications/Updates etc.

Cash/Fiat withdrawals

To withdraw Cash funds from your PrimeXBT account, go to the Main page of your Account. Navigate to the Wallets section and click 'Withdraw' next to the currency Wallet:

Advcash

A withdrawal menu will appear:

1️⃣ USD currency Wallet will be automatically preselected

2️⃣ Select the Advcash payment method

3️⃣ Advcash email address used to make a deposit will be pre-selected by default

Please note that withdrawals to your Advcash account are available only to addresses previously used for a deposit to the platform.

If you wish to make a withdrawal to a new Advcash email address, make a deposit using that email address. To make a Cash deposit with a new email address, navigate to the 'Deposit section of your account or simply click the 'deposit' button in the drop down notification box.

4️⃣ Select the amount you wish to withdraw

5️⃣ Click the 'Submit to Withdraw' button to place the withdrawal

6️⃣ Open your email inbox and confirm the withdrawal

Perfect Money

A withdrawal menu will appear:

1️⃣ USD currency Wallet will be automatically preselected

2️⃣ Select the Perfect Money payment method

3️⃣ Perfect Money Account ID used to make a deposit will be pre-selected by default

Please note that withdrawals to your Perfect Money account are available only for Account IDs previously used for a deposit to the platform.

If you wish to make a withdrawal to a new Perfect Money Account ID, make a deposit using that Account ID. To make a Cash deposit with a new Account ID, navigate to the 'Deposit section of your account or simply click the 'deposit' button in the drop down notification box.

4️⃣ Select the amount you wish to withdraw

5️⃣ Click the 'Submit to Withdraw' button to place the withdrawal

6️⃣ Open your email inbox and confirm the withdrawal

Local Payments

PrimeXBT additionally provides the ability to withdraw Cash/Fiat to your bank account.

Please note that withdrawals to a bank account at the moment are available only for Local Thailand, Vietnamese and Brazilian Payments.

1️⃣ USD currency Wallet will be automatically preselected

2️⃣ Select your country

The Select country option allows you to easily browser through the list of available countries to view the available withdrawal options for each. Alternatively you can quickly search your country by typing the name in the search field.

3️⃣ Select the desired payment method (Thailand, Vietnam or Brazil)

4️⃣ Add your payment details

Click the blue 'Add details' button to add and confirm your payment details, and follow the on-screen instructions.

Please note that PrimeXBT reserves the right to request confirmation of the provided information if necessary.

You can add a maximum of 2 sets of payment details. To change or add new payment details, please contact the support team via live chat or email at [email protected].

5️⃣ Select the amount you wish to withdraw

6️⃣ Click the 'Submit to Withdraw' button to place the withdrawal

7️⃣ Open your email inbox and confirm the withdrawal

Cash/Fiat withdrawals from the platform are processed within the same timeframe as Crypto withdrawals. However a successful withdrawal from your PrimeXBT account to your bank account may be credited later, depending on the processing time frame of your local bank.

How to cancel a withdrawal

To cancel a pending withdrawal:

  • Go to the Main page and click on the corresponding Wallet:

  • Under 'Transfer history' click 'X' for the withdrawal that you wish to cancel:

Pending withdrawals can be cancelled at anytime before 12:00 UTC.

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