As a reputable platform PrimeXBT always aims to provide the best possible conditions for you. As a precautionary measure to ensure maximum reliability and safeguard you from various unpredictable market factors, we offer Negative Balance Protection via our insurance fund.
How does Negative Balance Protection work
Negative Balance Protection insures that, should trading account balance become negative, it will be restored to 0. If negativity exceeds 500 USD, it has to be removed manually.
Processing time for balance reset
Negative balance protection is applied at regular intervals of around 1 hour.
Why my balance may still be negative
If your balance remains negative beyond the usual processing time, it may be due to:
Active Rewards or Bonuses – Negative Balance Protection cannot be applied while bonuses are active. To resolve this, cancel any active Rewards or Bonuses in your account, allowing the protection mechanism to take effect.
Manual Reset Required – If the negative balance exceeds -500 USD, you should contact support via [email protected] or via the Live Chat right on the platform